TD Bank, British Columbia, Maple Ridge, 22709 LOUGHEED HWY UNIT 560

Very very poor customer service I have been treated rudely on more than one occasion by not only tellers but by the bank managers themselves The bank managers position is to try and make things happen not just outright refuse to do a transaction sometimes a little common sense goes along way in finding a solution to any problem I understand that there are policies in place for reasons I had an issue with an ICBC refund check which had my lessors name on it as well i drove 60 minutes to downtown Vancouver to have it endorsed by the lessor as stated by ICBC Then drove back for 60 minutes to my branch and was outright denied the check being cashed I just wanted to deposit the $189.00 dollars into my account Straight no from the very rude manager and was expected to drive back downtown to have it stamped I even asked her to look up the leasing company and give them a call .she straight out refused to do this instead opting to put me out I called the other branch in maple ridge and the cheerfully deposited my check for me after i informed them of my issues with the other branch Will be using the 203rd branch moving forward all i can say now is Shame on the manager at the 227th location you really need to learn some customer service skills

I am sick and tired of the lack of skill or caring of there preferred customers

I have been a preferred customer of TD bank for 50 years and had multiple mortgages over the years and know all the staff personally . The manager Josh is a complete loser and has no time for his customers and tries to pass work to everyone else. I have been in relationship with manager and bought presents for there Christmas parties . I spent over a hour with a staff member trying to set up a e transfer . No one seems to know anything there and the Branch manager is rarely there I am very close to close my accounts with TD as I am getting no customer service there.,