TD Bank, British Columbia, Victoria, 3675 SHELBOURNE STREET

I was to have an appointment by phone and the appointment was confirmed. The appointment did not take place as the bank employee did not call. The following day I called and left a message with her, when she returned my call later that day, it was like nothing happened, she started talking about something else, when I asked her what happened about my appointment that had been scheduled her reply was "I don't know what happened" twice she said this, no apology and she started in about my mothers banking, which I am POA I Instructed her what to do and that I was not looking at doing any investments, as this was the icing on the cake, and I am seriously looking at doing my banking elsewhere, since my previous Financial Advisor has left, I have no loyalty to the TD, being a past employee of TD for over 20 years I know their expectations and this was well below TD's standard, and mine as well.